Problem Codes

[#1]

Good Afternoon,

We are quite new to Vantiv and haven't gotten used to a lot of things yet.

However, today, I noticed that one of my accounts.... Risk has it on a 'routing hold' 

When I went into NPCrm, I noticed that it's on a 30 day close per investigations.  No idea why

All I see is a Problem Code of: INV 1 FNBO

Can someone tell me what that is?  Or possibly even tell me if I can get a list of 'problem codes'?

Thank you so much

Sincerely,

Tina M. Aragon

Controller

Global 1 Wholesale Merchant Services, Inc.

4340 S Valley View Blvd #224

Las Vegas, NV 89103

Website: www.global1wms.com

T: (702) 248-8900

F: (702) 974-1172

[Alumni]

Hello Tina,

I will look to get your question over to the appropriate support team at Vantiv to address this.  Do you have an account manager?

[proudgrama]

Hi Nick,

I’m not sure of that yet.

We literally just started with Vantiv.

I’ll have to check that.

Tina

[proudgrama]

Thank you.

We literally just started with Vantiv, so I don't know.

[Alumni]

OK, we will get this straightened out for you. You may want to call the Customer Service & Technical Support line: 888-208-7231.

-Nick Suess