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Problem Codes

Problem Codes

Good Afternoon,

We are quite new to Vantiv and haven't gotten used to a lot of things yet.

However, today, I noticed that one of my accounts.... Risk has it on a 'routing hold' 

When I went into NPCrm, I noticed that it's on a 30 day close per investigations.  No idea why

All I see is a Problem Code of: INV 1 FNBO

Can someone tell me what that is?  Or possibly even tell me if I can get a list of 'problem codes'?

Thank you so much


Tina M. Aragon


Global 1 Wholesale Merchant Services, Inc.

4340 S Valley View Blvd #224

Las Vegas, NV 89103


T: (702) 248-8900

F: (702) 974-1172


Hello Tina,

I will look to get your question over to the appropriate support team at Vantiv to address this.  Do you have an account manager?

Hi Nick,

I’m not sure of that yet.

We literally just started with Vantiv.

I’ll have to check that.


Thank you.

We literally just started with Vantiv, so I don't know.


OK, we will get this straightened out for you. You may want to call the Customer Service & Technical Support line: 888-208-7231.

-Nick Suess

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Last update:
‎07-05-2017 05:28 PM
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