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Yes, Hardware Design Matters!

Community Member
3 4 2,474

Why do most of the stores I go to have bulky, ugly, black or grey POS machines? And the poor things are all greasy and dusty. The grocery stores with their self checkout monsters, the non-touch screens with those old hard keys. Don't forget the ten year old PC and an octopus of peripherals mounted in some sort of weirdly fabricated counter or stand. And please don't say because it needs to be rugged to withstand the abuse...I mean the use...because rugged does not have to equal ugly and wiping the thing down with a wet wipe will only cost you a bit of time.

POS Stuff.jpg

Mr. Store owner let me help you, I need all your POS equipment to match, like everything the same color. Let me remind you that black goes with everything. Less is more, save counter space, but don't skimp on computing power. Make sure you have the speed and storage you need to run smoothly. It is possible to find beauty and brains, just be patient and you will find her.

Mr. Business owner I know that we are always worried about the bottom line, squeezing that dollar to the last drop. But, if you want us to give you our money can't you at least make us feel good at checkout and I don't mean selling me some feel good chocolate bar on my way out of the door. For the love of humanity, can we get something pretty to look at while we dip the chip? Must the design be square and boring?

Diadem Tablet Kim.png

I love my smartphone and tablets they are with me everyday. I understand the new business owners desire for Tablet POS. They want beautiful screens, smooth swipes and mobility. Magic Tech Fairy, make beautiful equipment appear! Because YES, hardware design matters!

Kimberly Elliott, COO

Diadem Technologies, York, Pennsylvania


Community Member

Great post, Kimberly!  The POS hardware in stores tell a bigger story about our businesses and should be treated with that in mind!  You might enjoy the Twitter #paymentsfail hashtag campaign - a humorous take on moments when hardware fails! 

Not applicable

I love this--yes--the next payment revolution!  Give me something to look at when I dip my chip!  New on our list is the L5300 and the iUC285 and iWl series. . .I love the L5300 for the logic, lights and ease--love the iUC for its tight kiosk fit and the iWL -- wow now we are talking in the cloud of Datacap's TranCloud. . .still something in salmon, teal or paisley would be refreshing!  Let's bring it on!

Community Member

alligator skin!

Community Member

Glad to see that someone agrees with me! LOL

About the Author
Professionally, I'm the Program Manager for Vantiv O.N.E. My background prior to joining Vantiv is a diverse mix of entrepreneurship and marketing. My claim to fame is the creation of an in-person and online learning platform that helped amateur photographers to perfect their crafts with photography workshops and online coursework in Photoshop and Lightroom. The company grew to 20,000 students nationally with 36 instructors throughout the US and was featured as one of Groupon's top 10 inaugural businesses in 2012. I sold the business upon getting married and starting a family and pursued a long term career within my educational field of study: Marketing. Behold, I landed the perfect career with Vantiv and have never looked back. Personally, I'm a life-loyal Coloradoan: I've climbed over 20 of Colorado's spectacular 14'ers, spent several years working as a whitewater raft guide on the Arkansas River, Ski Patroller at Keystone, and I take every opportunity to get out into the wilderness. I'm thankful for the years spent living in tents and A-Frames in various small mountain towns throughout Colorado. The personal achievement I'm most proud of is finishing the Pike's Peak Marathon several years ago. No desire to do it again! I'm the proud father of two very little kids and husband to an amazing wife.